Support Center

To submit a maintenance request in ReTerra Maintenance:

1. Open the app and tap the "+" button or "Add" tab
2. Select the maintenance type from the dropdown (AC, Plumbing, Electrical, etc.)
3. Describe your issue in the description field
4. Take photos or upload images of the issue
5. Select your unit/property if not already selected
6. Tap "Submit" to send your request

You'll receive real-time notifications as your request status changes from "Pending" to "In Progress" to "Completed".

Track your maintenance requests in ReTerra Maintenance:

• Go to the "Construct" tab to see all your requests
• Use the tabs at the top: "Pending", "In Progress", "Completed"
• Each request shows: request ID, type, description, and status
• Tap any request to see full details and communication history
• Check the notification bell for status updates

Request statuses update automatically as maintenance personnel work on your issue.

To update your profile in ReTerra Maintenance:

1. Go to the "Profile" tab
2. Tap "Edit" to modify your information
3. Update your name, email, and phone number
4. Add or change your profile photo
5. View your unit information (managed by property administration)
6. Tap "Save" to update your profile

Unit information is typically managed by your property administrator and may not be editable.

ReTerra Maintenance supports various request types:

• AC Services: Air conditioning repairs and maintenance
• Plumbing: Pipes, drains, faucets, and water fixtures
• Electrical: Power outlets, lighting, and electrical issues
• General Maintenance: Doors, windows, and general repairs
• Cleaning: Deep cleaning and special cleaning requests
• Pest Control: Insect and pest removal services

Available types may vary based on your property management setup.

ReTerra Maintenance notifications keep you informed:

• Request Updates: When your request status changes
• New Messages: When maintenance personnel send updates
• Completion: When your request is marked as completed
• System Updates: Important app and service announcements

Check the "Notification" tab to see all your notifications in one place. Enable notifications in your device settings to receive real-time updates.

If you have admin privileges for your unit:

• Go to "Members" section in the app
• Tap "Add Member" to add new residents
• Enter member details and permissions
• Edit existing members' information
• Remove members who no longer reside in the unit

Member management may be restricted by your property administrator based on your role.

If you experience technical issues with ReTerra Maintenance:

1. Restart the app completely
2. Check your internet connection
3. Clear app cache if the app is slow
4. Update to the latest app version
5. Restart your device if issues persist
6. Contact support if the problem continues

Our app uses crash reporting to automatically detect and fix issues, but please report any persistent problems.

Stay updated with building communications:

• Check the "Announcements" tab regularly
• View important building notices and updates
• See maintenance schedules and building events
• Access emergency notifications and alerts

Announcements are posted by your property management team and may include maintenance schedules, building events, or important notices.