Privacy Policy

🖨️ Print Policy

1. Information We Collect

2. How We Use Your Information

We use your information for the following purposes:

• 🏠 Service Delivery: To process and fulfill maintenance requests efficiently
• 👤 Account Management: To authenticate you and provide access to your account, which is provisioned by an authorized administrator outside the App
• 💬 Communication: To send service updates, notifications, and support messages
• 🔧 Service Matching: To match you with appropriate service providers
• 📊 Service Improvement: To analyze usage patterns and enhance our services
• 🛡️ Security: To protect against fraud and ensure platform security
• ⚖️ Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing & Disclosure

3.1 Service Providers

We may share your information with the following parties:

• 🔧 Maintenance Personnel: Assigned service providers to fulfill your requests
• 🏢 Property Management: Building management and administrative staff
• 📊 Error Reporting: Sentry for crash and error reporting
• � App Services: Expo for app build and update services

3.2 Legal Requirements

We may disclose your information when:

• Required by applicable law or regulation
• Requested by government authorities or courts
• Necessary to protect our rights, property, or safety
• Required to prevent fraud or illegal activity

4. Data Security Measures

We implement comprehensive security measures including:

• 🔐 Encryption: Data encryption for secure transmission and storage
• 🔑 Access Controls: Secure authentication and authorization systems
• 🛡️ Security Monitoring: Error tracking and crash reporting via Sentry
• � Platform Security: Expo's secure build and deployment infrastructure
• � Regular Updates: Continuous security patches and improvements

5. Data Retention Policy

We retain your information for the following periods:

• Account Information: Until account deletion
• Service Requests: 7 years (for legal compliance)
• Communication History: 3 years
• Legal Requirements: As required by applicable laws

8. Account Deletion

You can delete your account from within the App. Go to Home, open the menu, then select Delete Account and confirm.

6. Your Privacy Rights

Depending on your location, you have the right to:

• 👁️ Access: Request a copy of your personal information
• ✏️ Correction: Update or correct inaccurate information
• 🗑️ Deletion: Request deletion of your personal information
• 📤 Portability: Transfer your data to another service
• 🚫 Objection: Object to certain processing activities
• ⚙️ Control: Manage your privacy preferences

7. Children's Privacy

9. App Technologies

We use the following technologies in our app:

• 🔐 Authentication: Secure login and session management
• 📊 Error Tracking: Sentry for crash reporting and bug fixes
• 📱 App Updates: Expo for secure app distribution
• 🛡️ Security: Encrypted data transmission and storage

10. Policy Updates

We may update this Privacy Policy when:

• Introducing new features or services
• Changing our data practices
• Updating legal requirements
• Improving transparency and clarity

Notification Methods:

• In-app notifications
• Email announcements
• Website updates
• Push notifications